FAQ's For Agency | Back To Categories
Questions
Q.  What are the benefits of Creative Sync for Creative Recruitment Agencies?
Q.  As a Recruitment Agent, what do I get if I register?
Q.  As a Creative Recruitment Agent, do I receive any special deals?
Q.  How will I know how many people are viewing my job posting?
Q.  How can I guarantee that my job posting will get enough coverage?
Q.  How long will my job be posted up for?
Q.  I’ve got so many jobs to post and not enough time!
Q.  How do I post a job?
Q.  What happens once I have posted a job?
Q.  How do I remove a job posting?
Q.  How do I edit my job posting?
Q.  What if I need to post a job for more than 60 days?
Q.  Do I get a refund if my job post stays up less than 60 days?
Q.  If my job post is filled prior to the 60 days, can I exchange it for another job posting?
Q.  I’m having difficulty accessing more detailed information on the Profile Pages.
Q.  How do I register and how long does it take?
Q.  How do I post my Recruitment Agency Profile?
Q.  How do I update/edit my Recruitment Agency Profile?
Q.  How much does it cost to register with Creative Sync?
Q.  I am having problems uploading my gallery image. What should I do?
Q.  How do I remove my Recruitment Agency Profile from Creative Sync?
Q.  What happens if I have forgotten my password?
Q.  I want to upgrade my subscription, why won’t it let me?
Q.  I am having problems subscribing, what should I do?
Q.  How can I contact someone?
Q.  What if my problem is not listed here?
Answer
Q. What are the benefits of Creative Sync for Creative Recruitment Agencies?
A. Using Creative Sync can be a great way to maximize coverage of any permanent or freelance job vacancies you may have, enabling you to get the best possible person for the job. We also provide a vast directory of Creatives, showcasing their work, CVs and contact details. This rich and invaluable database can literally be at your fingertips to browse whenever you like, allowing you to contact any suitable candidates you may find. Apart from the Creatives registered on Creative Sync, we also have thousands of people visiting the site each month, any number of which will be able to view job postings and apply. We also have a weekly bulletin newsletter of hot new jobs that have been posted on the site which is sent to all Creatives who have requested a weekly job bulletin. Added to this, we also have a powerful affiliate network which will create maximum exposure for your job postings as well as your agency. Your company will also have a free listing on our Recruitment Agent Profile Directory which will put your agency out there for any prospective Employers or Creatives alike to see which is all good publicity. (Back to top)
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Q. As a Recruitment Agent, what do I get if I register?
A. It’s absolutely free to register with Creative Sync! You get to list your Agency profile which will be seen by thousands of visitors to the site each week. You can view all profiles on the website (although contact details are restricted) and have the opportunity to assess potential candidates before committing to a subscription with us (which will give you full unrestricted access to the profiles). Let’s also not forget Creative Sync’s powerful affiliate network with other websites and blogs who all display a link back to us, driving even more traffic through our website and database, giving your agency profile maximum coverage - for free! You also have the option to receive a free monthly newsletter. (Back to top)
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Q. As a Creative Recruitment Agent, do I receive any special deals?
A. Upon request, Creative Sync can provide Sponsorship Deals for Creative Recruitment Agents. For an agreed monthly or yearly sponsorship donation, your agency would be entitled to unlimited job postings and an advertising banner or logo on the Creative Sync home page with a direct link to your website. If you are interested, please contact: customerservices@creativesync.co.uk (Back to top)
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Q. How will I know how many people are viewing my job posting?
A. Creative Sync provides a Job Listing Analytics/Tracking service which means that you can see how many people have viewed your job posting at any time. By simply clicking ‘My Jobs’, and then entering the 'View Job Details' page, you can see the number of visits it has received displayed at the top of the page. (Back to top)
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Q. How can I guarantee that my job posting will get enough coverage?
A. When you register a job on Creative Sync, there are many different ways for Creatives to access it. Firstly, all jobs posted on the site are randomly rotated and displayed on the home page. This means that there will be times when your job or jobs will have a specific and featured listing that will be seen by people as soon as they enter the site. Secondly, as soon as anyone enters the site, Creative and Tech jobs are noticeable, accessible and categorized on the top left hand column of the home page. All anyone has to do is click on their job category to be directed to vacancies that are most suited to them. Thirdly, when clicking on the ‘Quick Search’ link, the user is directed to a page with categorized job listings at the top. Also, by browsing through the ‘View All Jobs’ board, a prospective candidate can find your job post. .... and, of course, Creative Sync’s powerful affiliate network with other websites and blogs means all our job postings will be displayed by them with a link back to us, all of which will create maximum exposure for your job postings as well as your company/agency. Creative Sync aim to please and we are more than happy to provide job listing analytics and tracking at your request which will enable you to see how many people have been viewing your job posting. (Back to top)
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Q. How long will my job be posted up for?
A. When you post a job, it is automatically displayed for a full 60 days (Back to top)
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Q. I’ve got so many jobs to post and not enough time!
A. Don’t worry. Creative Sync are on hand and can provide a dedicated consultant to upload your jobs/media upon request. (Back to top)
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Q. How do I post a job?
A. Firstly, you need to choose the package you would like and subscribe. When you have paid for your subscription, you will be redirected to the Creative Sync ‘Welcome Back’ page. Please take note of the information on this page as it is necessary for you to retain a record of your order number, should you need to discuss your subscription with us. Before posting your job, you need to log back into your account. Once you have logged in, click on ‘Post A Job’. Once in the ‘Post A Job’ page, fill in the relevant information. Once you are satisfied, press the ‘Post A Job’ button. You will be directed to the View All Jobs page, where your job will be listed. If you click on your job, it will take you to the ‘View Job Details’ page. Should you see anything you would like to change, simply click on the ‘Edit’ link and you can alter your posting accordingly. (Back to top)
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Q. What happens once I have posted a job?
A. Once you have posted a job with Creative Sync, it will instantly be listed on the website and posted on the ‘View All Jobs’ board where it will stay for 60 days to be viewed and applied for. .... and, of course, Creative Sync’s powerful affiliate network with other websites and blogs means all our job postings will be displayed by them with a link back to us, all of which will create maximum exposure for your job postings as well as your company/agency. Applications for your advertised position will be automatically forwarded to you from us. Should the position become filled prior to the full 60 days, then you can remove your job posting or replace your existing job post with another. (Back to top)
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Q. How do I remove a job posting?
A. Simply click on the ‘My Jobs’ link which will send you to the ‘My Jobs’ page. Click on the job you would like to remove and you will be re-directed to the View Job Details page. Click on the ‘Remove’ link at the top of this page and your job will be deleted from the site. (Back to top)
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Q. How do I edit my job posting?
A. Simply click on the ‘My Jobs’ link which will send you to the ‘My Jobs’ page. Click on the job you would like to edit and you will be re-directed to the View Job Details page. Click on the ‘Edit’ link at the top of this page and you can alter your posting accordingly. (Back to top)
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Q. What if I need to post a job for more than 60 days?
A. A job posting lasts for 60 days. If you wish to post it for longer, simply re-subscribe once the 60 days is up. (Back to top)
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Q. Do I get a refund if my job post stays up less than 60 days?
A. There is a standard set of fees for all job listings regardless of whether or not the job is posted for the full 60 days. (Back to top)
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Q. If my job post is filled prior to the 60 days, can I exchange it for another job posting?
A. Yes you can. You can edit or exchange your job posting as much as you like within the 60 day posting period. (Back to top)
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Q. I’m having difficulty accessing more detailed information on the Profile Pages.
A. If you want to view more detailed information about the Creatives on the site, you need to subscribe for full CV access. (Back to top)
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Q. How do I register and how long does it take?
A. Registering is easy and it only takes a couple of minutes. Click on the blue ‘Register Now!’ link on the page title of the Creative sync home page or the ‘Register’ link in the top right hand corner of the page header. This will direct you to the Register page. Fill in the information required and press the ‘Register’ button. You will then be directed to the ‘Account Activation’ page which will give you instructions on how to activate your account. Your account needs to be activated for your registration to become live on the Creative Sync network. (Back to top)
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Q. How do I post my Recruitment Agency Profile?
A. Click on the ‘Post Profile’ link in the navigation bar which will direct you to the ‘Post Your Profile’ page. Once you have entered all the required information, click on the ‘Continue’ button which will re-direct you to the ‘Your Portfolio’ page. The ‘Your Portfolio’ page enables you to upload your gallery image, 6 portfolio images and 3 showreel movies. Please note the specified image sizes as gallery images or movies that are too large will fail to upload. Each time you select an image using the ‘Choose File’ tabs, you need to click on the ‘Upload’ button before choosing your next image. Once all your images have been selected click on the ‘Finish’ button. Once you have done this, your profile will be live on the Creative Sync network! (Back to top)
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Q. How do I update/edit my Recruitment Agency Profile?
A. Click on the ‘My Home’ link in the navigation bar. Once in your home page, click on the ‘My Profile’ link just below the navigation bar. Once in your ‘Viewing Company Profile’ page, click on the ‘Edit Profile’ link just below the navigation bar. You will then be in the ‘Edit Your Profile’ page where you can change your profile and uploaded portfolio as required. (Back to top)
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Q. How much does it cost to register with Creative Sync?
A. Nothing - it’s absolutely free! (Back to top)
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Q. I am having problems uploading my gallery image. What should I do?
A. If you are having problems, please refer to the checklist below as this may help. If none of this is relevant and you are still having problems, then please contact Creative Sync Support at support@creativesync.co.uk Your gallery image should be 120x130 pixels. Any bigger than this and it will distort your image. It should be 72dpi. It should be in RGB JPEG format. It needs to have a .jpg file extension on the end e.g. galleryimage.jpg Make sure it has no odd symbols in the file name e.g. %$£@*-! The filename should be no more than 10 characters long. (Back to top)
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Q. How do I remove my Recruitment Agency Profile from Creative Sync?
A. If you wish to remove your Recruitment Agency Profile, then please contact Creative Sync Support at support@creativesync.co.uk (Back to top)
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Q. What happens if I have forgotten my password?
A. When you login to Creative Sync, beneath the ‘Username’ and ‘Password’ fields there is a ‘Forgot your password? Click here’ link. Simply click on this and you will be asked to enter your registered email address. Click on the ‘Send’ button and an email password reminder will automatically be sent to you, enabling you to successfully login to the network. (Back to top)
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Q. I want to upgrade my subscription, why won’t it let me?
A. Once you are on a subscription package, it needs to run for the specified length of time before you can change or upgrade. If you wish to upgrade or change your package prior to the agreed time limit, then you need to contact support - support@creativesync.co.uk (Back to top)
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Q. I am having problems subscribing, what should I do?
A. If you are having problems subscribing, then please contact support - support@creativesync.co.uk and we should be able to fix it for you. (Back to top)
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Q. How can I contact someone?
A. Once you have subscribed for full CV access, then you have complete access to all contact details of Creatives on the Catapult Sync network. (Back to top)
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Q. What if my problem is not listed here?
A. If you have a technical problem please contact us at support@creativesync.co.uk If you have a general or customer service based enquiry, please contact us at customerservices@creativsync.co.uk (Back to top)