FAQ's For Individual | Back To Categories
Questions
Q.  What are the benefits of Creative Sync for an Individual Creative?
Q.  What if my problem is not listed here?
Q.  As an Individual Creative, what do I get if I register?
Q.  How can I get maximum coverage of my Individual Profile?
Q.  How do I register and how long does it take?
Q.  How will I be contacted by people who are interested in my work?
Q.  I am already employed and am worried my boss will see my profile...
Q.  How do I get job alerts?
Q.  How will I know that my job application has been sent successfully?
Q.  How do I post my profile?
Q.  How do I update/edit my Individual Profile?
Q.  I am having problems uploading my CV. What should I do?
Q.  I am having problems uploading my gallery image. What should I do?
Q.  I am having problems uploading my portfolio images. What should I do?
Q.  I am having problems uploading my showreel movies. What should I do?
Q.  What happens if I have forgotten my password?
Q.  How do I remove my Individual Profile from Creative Sync?
Q.  How much does it cost to register with Creative Sync?
Answer
Q. What are the benefits of Creative Sync for an Individual Creative?
A. You will have a free listing on our Individual Profile Directory which will put you out there for any prospective Creative Recruitment Agencies and Employers to see which is all good publicity. You will also have free access to our jobs board, giving you the opportunity to apply for the latest jobs as soon as they come in (especially if you sign up for our weekly ‘Hot New Jobs Bulletin’ newsletter). Once registered, you can submit a request to have your work showcased on the Creative Sync home page and Newsletter giving you maximum exposure. Creative Sync are also in regular contact with Marketing Agencies and departments who frequently use our directory looking to commission hot new talent. Another good reason to register with us! Why not get your profile to the people who count? If you are registered with us, you can request to have your work featured in our monthly newsletter specifically targeted to the Marketing Agencies who frequent our site. Let’s also not forget Creative Sync’s powerful affiliate network with other websites and blogs who all display a link back to us, driving even more traffic through our website and database, giving your Individual profile maximum coverage - for free! *Please note that in order to have your work showcased or featured, you need to have a star rating. Please refer to ‘What is a star rating and how do I get one?’ (Back to top)
Answer
Q. What if my problem is not listed here?
A. If you have a technical problem please contact us at support@creativesync.co.uk If you have a general or customer service based enquiry, please contact us at customerservices@creativsync.co.uk (Back to top)
Answer
Q. As an Individual Creative, what do I get if I register?
A. It’s absolutely free to register with Creative Sync! You get to list your Individual profile which will be seen by thousands of visitors to the site each week. You can view all the listed job postings and apply through us. You can view all other profiles on the website (although contact details are restricted). You can apply for a star rating.(Please refer to ‘What is a star rating and how do I get one?’) You can request to have your work showcased on the Creative Sync home page and Newsletter. Or you might like to make a request for your work to be featured in our Marketing Newsletter. This is specifically targeted to the Marketing Agencies who frequent our site, often looking to commission hot new talent. Individual Creatives registering with us also have the option to receive a monthly newsletter and weekly Hot New Jobs bulletin from Creative Sync. *Please note that in order to have your work showcased or featured, you need to have a star rating. Please refer to ‘What is a star rating and how do I get one?’ (Back to top)
Answer
Q. How can I get maximum coverage of my Individual Profile?
A. Apply for a star rating. The profile pages are listed by the most popular profiles first (i.e. the amount of times the profile has been viewed). If you have a star rating, this is going to make your profile more appealing to recruitment agencies and employers and they are more likely to click on your profile, sending you further up the list. This means your Individual Profile has more chance of being seen on the first few pages of the ‘Individual Profiles’ area by the many visitors that view Creative Sync several times a day. (Back to top)
Answer
Q. How do I register and how long does it take?
A. Registering is easy and it only takes a couple of minutes. Click on the blue ‘Register Now!’ link on the page title of the Creative sync home page or the ‘Register’ link in the top right hand corner of the page header. This will direct you to the Register page. Fill in the information required and press the ‘Register’ button. You will then be directed to the ‘Account Activation’ page which will give you instructions on how to activate your account. Your account needs to be activated for your registration to become live on the Creative Sync network. (Back to top)
Answer
Q. How will I be contacted by people who are interested in my work?
A. You will be contacted directly by them as it is required for you to fill out your email address details on your Individual Profile. If you have uploaded your CV, then they may, of course, contact you by any other means you have provided. (Back to top)
Answer
Q. I am already employed and am worried my boss will see my profile...
A. We cannot guarantee that your boss or anyone else you may be worried about will not see your profile. However, anyone who is not subscribed to Creative Sync (and this could include your boss) will only ever have restricted access when viewing profiles on the website. This means that your gallery image, portfolio images and showreels will be on full view but they will only be able to see the first name of individuals and no contact details or CVs will be on show. (Back to top)
Answer
Q. How do I get job alerts?
A. When you register on Creative Sync, you can request to receive the weekly ‘Hot New Jobs Bulletin’ and monthly newsletter. These will both have new job listings that have come onto the network. (Back to top)
Answer
Q. How will I know that my job application has been sent successfully?
A. Once you have submitted an application, you will receive an email from Creative Sync confirming that it has been delivered successfully. Alternatively, we will inform you if there has been a problem and you need to re-send it. (Back to top)
Answer
Q. How do I post my profile?
A. Click on the ‘Post Profile’ link in the navigation bar which will direct you to the ‘Post Your Profile’ page. Once you have entered all the required information, click on the ‘Continue’ button which will re-direct you to the ‘Your Portfolio’ page. The ‘Your Portfolio’ page enables you to upload your gallery image. Please note the specified image sizes as gallery images that are too large will fail to upload. Select your image using the ‘Choose File’ tab, then click on the ‘Upload’ button. Once your image has been uploaded, click on the ‘Finish’ button. Once you have done this, your profile will be live on the Creative Sync network! Your CV file size should a maximum of 1500KB. Any bigger and it will fail to upload. It needs to be in a word or PDF format. It needs to have a .doc or .pdf file extension on the end e.g. mycv.pdf Make sure it has no odd symbols in the file name e.g. %$£@*-! The filename should be no more than 10 characters long. (Back to top)
Answer
Q. How do I update/edit my Individual Profile?
A. IClick on the ‘My Home’ link in the navigation bar. Once in your home page, click on the ‘My Profile’ link just below the navigation bar. Once in your ‘Viewing Individual Profile’ page, click on the ‘Edit Profile’ link just below the navigation bar. You will then be in the ‘Edit Your Profile’ page where you can change your profile and uploaded portfolio as required. (Back to top)
Answer
Q. I am having problems uploading my CV. What should I do?
A. If you are having problems, please refer to the checklist below as this may help. If none of this is relevant and you are still having problems, then please contact Creative Sync Support at support@creativesync.co.uk Your CV file size should a maximum of 1500KB. Any bigger and it will fail to upload. It needs to be in a word or PDF format. It needs to have a .doc or .pdf file extension on the end e.g. mycv.pdf Make sure it has no odd symbols in the file name e.g. %$£@*-! The filename should be no more than 10 characters long. (Back to top)
Answer
Q. I am having problems uploading my gallery image. What should I do?
A. If you are having problems, please refer to the checklist below as this may help. If none of this is relevant and you are still having problems, then please contact Creative Sync Support at support@creativesync.co.uk Your gallery image should be 120x130 pixels. Any bigger than this and it will distort your image. It should be 72dpi. It should be in RGB JPEG format. It needs to have a .jpg file extension on the end e.g. galleryimage.jpg Make sure it has no odd symbols in the file name e.g. %$£@*-! The filename should be no more than 10 characters long. (Back to top)
Answer
Q. I am having problems uploading my portfolio images. What should I do?
A. If you are having problems, please refer to the checklist below as this may help. If none of this is relevant and you are still having problems, then please contact Creative Sync Support at support@creativesync.co.uk It should be 72dpi. It should be in RGB JPEG format. It needs to have a .jpg file extension on the end e.g. galleryimage.jpg Make sure it has no odd symbols in the file name e.g. %$£@*-! The filename should be no more than 10 characters long. (Back to top)
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Q. I am having problems uploading my showreel movies. What should I do?
A. If you are having problems, please refer to the checklist below as this may help. If none of this is relevant and you are still having problems, then please contact Creative Sync Support at support@creativesync.co.uk Your movie size should not exceed 2’MB. Any bigger than this and it will fail to upload. It should be Quicktime with hinted streaming. It should be in RGB format. It needs to have a .mov file extension on the end e.g. movieimage.mov Make sure it has no odd symbols in the file name e.g. %$£@*-! The filename should be no more than 10 characters long. (Back to top)
Answer
Q. What happens if I have forgotten my password?
A. When you login to Creative Sync, beneath the ‘Username’ and ‘Password’ fields there is a ‘Forgot your password? Click here’ link. Simply click on this and you will be asked to enter your registered email address. Click on the ‘Send’ button and an email password reminder will automatically be sent to you, enabling you to successfully login to the network. (Back to top)
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Q. How do I remove my Individual Profile from Creative Sync?
A. If you wish to remove your Individual Profile, then please contact Creative Sync Support at support@creativesync.co.uk (Back to top)
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Q. How much does it cost to register with Creative Sync?
A. Nothing - it’s absolutely free! (Back to top)